Help & Support

We usually reply within one business day

Last updated 10 February 2026

Contact us

Email ohwokevwoemmanuel@gmail.com with your business name and a short description of the problem. Screenshots help a lot.

I can't sign in

Use the same method you signed up with (email and password, or Google). For a forgotten password, use "Forgot password" on the sign-in screen and check your spam folder for the reset email.

Why can't I add a sale or product?

Your free trial or subscription has probably ended, so the app is read-only to protect your records. Open Settings → Manage billing to subscribe; everything becomes editable again immediately after payment.

How is profit calculated?

Profit = Sales − Cost of goods sold − Expenses, for the period you select. Cost of goods sold uses the cost price recorded on each product at the time of sale, so keep cost prices up to date.

Reminders aren't arriving

Open Settings → Notifications and make sure notifications are enabled on that device. If it says "Blocked", allow notifications for the app in your phone's system settings. Reminders are delivered per device, so enable it on each phone you use.

Payments and refunds

Card, bank transfer and USSD payments are handled by Paystack. If a payment succeeded but your plan did not update within a few minutes, email us with the payment reference. Refund terms are in the Terms of Service.

Export or delete my data

Settings → Delete account lets you download a full copy of your records and permanently delete your account. Details are in the Privacy Policy.